A Little History
Steeped in history, Bluff House Beach Resort & Marina was the first and is now the oldest resort in the Bahamas’ Out Islands. Bluff House began in the early 1950s as the private home of Pearce and Kitty Coady. As many of the traditional English Victorian and American Colonial homes of its day, it was a wonderful gathering place for a unique mix of interesting and cosmopolitan people. Pearce and Kitty frequently hosted boaters from all over the world who were looking for a comfortable night on land, good company, excellent food and genuine hospitality. Over time, they added to the Bluff House property so they could accommodate more guests eager to experience the stunning Bluff House setting and the Coady’s warm ‘make you feel right at home’ welcoming.
From 1978 to 1986, the Davies family owned the Bluff House. Melissa and Leslie Davies, 24 and 25-years-old respectively, ran Bluff House until it was sold to Martin Havill who owned and operated it from 1986 to 1995.
Fast forward to 1995 when the Bluff House was purchased by Roger and Susan Phillips. Roger and Susan offered guests their warm and gracious hospitality for 17 years.
Roger and Susan owned and operated Bluff House until June 2011 when it was purchased by a group of investors headed by Roger’s nephew, Ian Phillips, along with Chuck Bangert, Paul Ogorchock and Michael and Jennifer Withers. In keeping with the tradition and spirit of Bluff House, this group plans to take Bluff House to a new level of customer service and resort amenities. They take great pride in Bluff House and guests will be treated with the same warm, “make you feel right at home,” welcoming of years gone by.
Bluff House Beach Resort & Marina has been awarded the prestigious TripAdvisor Certificate of Excellence “Hall of Fame” award. TripAdvisor’s “Certificate of Excellence” accolade is awarded only to companies that consistently achieve great traveler reviews on TripAdvisor, which is the largest travel site in the world. The additional “Hall of Fame” designation is given to establishments awarded the Certificate of Excellence for five consecutive years, demonstrating they have delivered outstanding customer service over a long period of time.
“Receiving the TripAdvisor Certificate of Excellence, which is based on customer reviews five years in a row and now being inducted into their ‘Hall of Fame’ is an outstanding tribute to our staff” said General Manager, Molly McIntosh. They bring their smiles to work and are determined to go the extra mile to deliver exceptional hospitality everyday, They should be proud. And, there is no greater compliment
2018: TRIPADVISOR CERTIFICATE OF EXCELLENCE
“HALL OF FAME” WINNER
Recognized as a Top Performing Resort as Reviewed by Travelers on the World’s Largest Travel Site for five consecutive years.
than being genuinely recognized by our guests in such a positive light. To our patrons, thank you for taking the time to leave your positive feedback on TripAdvisor. This honor is a exceptional vote of confidence to our business and our continued commitment to excellence."
“TripAdvisor is pleased to honor exceptional hospitality businesses that have received consistent praise and recognition by travelers on the site,” said Marc Charron President, TripAdvisor for Business. “By putting a spotlight on businesses that are focused on delivering great service to customers, TripAdvisor not only helps drive increasing hospitality standards around the world, it also gives businesses both large and small the ability to shine and stand out from the competition.
“Winning the TripAdvisor Certificate of Excellence for five consecutive years is a remarkable feat. TripAdvisor is pleased to induct five-time award winners into the ‘Hall of Fame’,” said Marc Charron President, TripAdvisor for Business. “By putting a spotlight on businesses that are focused on consistently delivering great service to customers, TripAdvisor not only helps drive an improvement in hospitality standards around the world, it also gives businesses both large and small the ability to shine and stand out from the competition.”
When selecting Certificate of Excellence winners, TripAdvisor uses a proprietary algorithm to determine the honorees that take into account the quality, quantity and recent reviews and opinions submitted by travelers on TripAdvisor over a 12-month period as well as business’s tenure and ranking on the Popularity Index on the site. To qualify, a business must maintain an overall TripAdvisor bubble rating of at least four out of five, have a minimum number of reviews and must have been listed on TripAdvisor for at least 12 months.